Orders & Quotations
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What is the minimum order quantity (MOQ)?
Yes. Our MOQ is 50 pcs per item per color, and each order must reach a minimum value of USD 1,500.
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Can I request a quote before placing an order?
Absolutely. Please email us your product requirements (model number, quantity, plating, etc.), and we will provide a formal quotation within 1–2 business days. All quotations are valid for 30 days from the date of issue.
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Do you offer discounts for bulk orders?
Yes. We offer volume-based pricing for distributors and retailers. Please let us know your estimated annual purchase volume to receive a tailored quote.
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Can I cancel or modify an order after confirmation?
Order modifications or cancellations are only accepted before production begins. Please contact us as early as possible. A handling fee may apply depending on the order status.
Payments & Terms
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What payment methods do you accept?
We primarily accept T/T (bank wire transfer). If you prefer PayPal, please indicate this in your inquiry — we will provide a custom payment link (PayPal handling fees may apply).
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Do you offer credit terms?
No. All orders require full payment before production starts.
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What currency do you quote in?
All prices are quoted in USD (U.S. Dollars).
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Who is responsible for bank transfer or handling fees?
Buyers are responsible for all bank fees and PayPal transaction charges, unless otherwise agreed in writing.
Products & Samples
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Are your pen kits compatible with standard mandrels and bushings?
Yes. All our pen kits follow industry-standard sizing, compatible with common A or B mandrels and bushings.
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Can I order samples before placing a full order?
Yes. We offer paid samples for evaluation. Sample charges are refundable against your first full production order.
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Do you provide OEM / private label services?
Yes. We support OEM projects and private label branding. Minimum quantities and tooling charges may apply depending on the customization.
Shipping & Delivery
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What are the available shipping methods?
We typically use EMS for small shipments and DHL / FedEx / UPS for faster or bulk orders. Shipping method depends on order size, budget, and destination.
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Can I use my own shipping account?
Yes. We accept shipments billed to your own carrier account (DHL, FedEx, UPS, etc.). Please provide the account number when confirming your order.
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What is your typical lead time?
Standard production lead time is 6–8 weeks after payment confirmation. Urgent orders may be expedited upon request.
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Can I track my shipment?
es. Once shipped, we will provide a tracking number and shipping documents for your reference.
Returns, Claims & Warranty
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What if I receive defective or incorrect products?
Please inspect all items upon receipt. For any issue, notify us within 7 days of delivery with photos and detailed description. We will review the case and arrange replacements or refunds where appropriate.
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Do you offer warranty or after-sales support?
Yes. We guarantee our craftsmanship and materials. If any quality issues arise under normal use, we'll work with you to resolve them promptly.
Other
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Are there product catalogs available?
Yes. You may request a copy by email. We're happy to recommend products based on your market or sales channel.
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Where are your products made?
All of our pen kits and components are manufactured in Taiwan under strict quality control.
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How can I contact you for further questions?
